11:00 - 11:10   UTCLocal Time

What Registrants Need to Know about their Rights and Responsibilities

[Talk] This talk will focus on the highest volume of complaints received by ICANN Contractual Compliance such as, Transfer, Domain Deletion (Domain Suspended for non-response to WHOIS Inquiry) and Domain Renewal.  The objective is to describe the content of complaints falling in the ICANN’s contractual scope and explain how to address issues related to domain name management.

[Talk] The ICANN Registrant Program has two primary objectives: 1) educating registrants about their rights and responsibilities, the domain name ecosystem and how to navigate it, and the ICANN policies that impact them and, 2) identifying and raising awareness about issues and challenges that registrants are facing. To this end, the ICANN organization (ICANN org) is publishing semi-annual reports aimed at providing quantitative data to inform community discussions and collaborations. This inaugural report provides data from the ICANN Global Support Center (GSC), ICANN Contractual Compliance and some observations from the ICANN Complaints Office.

MODERATOR

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Fahd Batayneh

Stakeholder Engagement Senior Manager - Middle East, ICANN

SPEAKER

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Seher Sağıroğlu Ayhan

Global Stakeholder Engagement Regional Specialist, Middle East and Africa, ICANN