Charlotte Spencer holds a Master of Laws from the University of Panthéon-Assas in International and European Law. She qualified as a member of the Paris Bar in 2006. Before joining WIPO, she worked in a Milan-based law firm in intellectual property and contract law. With more than 15 years of experience at WIPO, she coordinates the operational oversight for domain name case administration, developing, and managing relationships with stakeholders including registries and registrars, and leads policy development and implementation for Internet dispute resolution, including ccTLDs