Esentepe Mah.Büyükdere Cad.No.177-183

34394, Sisli, Istanbul



contact the following email addresses:

Frequently Asked Questions

See below for answers to some of our most common questions.



Do I need to give my credit card to make an online reservation? Is it secure?

Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.

Will my credit card be charged if I don't cancel and don't show up?

Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

How do I view or cancel a reservation that I reserved online?

Go to Retrieve a Reservation to view or cancel your reservation.

What is the cancellation policy?

Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

How do I notify the hotel that I will be arriving after the check-in time?

All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the "Special requests" section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.

I am traveling with a child. Will this affect my reservations?

If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the "special requests" during your reservation process. If you should have any concerns, please contact the property directly.

What if I want to reserve a group of rooms?

If you need more than two rooms, you can make multiple reservations. However, for bookings requiring ten or more rooms, it would be best to fill out our Travel Form and inquire about group discounts that may be available.



Does the hotel accept pets?

Many of our locations accept pets. Please refer to the hotel details page for the desired hotel's pet policy. If no specific information is listed, please contact the hotel directly.

How do I find out what kind of accommodations a specific hotel has for the physically challenged?

To find a location that has accommodations for the physically challenged, please go to our Advanced Search page when making a reservation and check off "handicapped accessible only" in the "Your Room Request" section. If you have questions regarding specific needs, please contact the hotel directly.